Shipping policy

SHIPPING POLICY

Dispatch Times

We aim to ship all orders within 24 hours (maximum 1–3 business days). Each tag is handmade to order with love, so quality always comes first. If you need your order urgently, email us — we'll do our best to help.

Shipping Methods

We ship all orders via Royal Mail within the UK. Delivery times vary depending on the service used:

  • 1st Class Tracked — 1–2 business days
  • 2nd Class — 2–3 business days

Shipping Costs

Shipping costs are calculated at checkout based on your location and delivery method chosen.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on the Royal Mail website.

Delivery Delays

We're not responsible for delays caused by Royal Mail or other carriers. If your order is delayed beyond the estimated delivery window, contact us and we'll investigate with Royal Mail and help sort it.

Lost or Damaged Parcels

If your order arrives damaged or goes missing:

  1. Contact us immediately with photos (if applicable)
  2. We'll file a claim with Royal Mail
  3. Once resolved, we'll send a replacement free of charge

International Shipping

We currently ship to the UK only. If you're outside the UK, please contact us to discuss options.

Order Changes or Cancellations

Once your order is placed, we begin production immediately. We cannot cancel or amend orders after dispatch. If you need to cancel before dispatch, contact us within 24 hours and we'll do our best to help.

Need Help?

Questions about your shipment? Email us anytime — we're happy to help.